ConsoleWorks 3.0 Frequently Asked Questions
Section: General ConsoleWorks questions
Question:
The bars that indicate the size of logfiles on the calendar pages have turned
an unusual color.
Answer:
This is most likely a browser cache problem. Logout of ConsoleWorks,
close your browser, clear the browser cache, and log in again. The colors will
return to green for the standard log file directory and red for the alternate
log file directory?
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Question:
What settings are required of my web browser?
Answer:
You must enable JavaScript, which we use for the menus and various other
functions. It is not necessary to enable ActiveX.
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Question:
Are there any tools to make mass changes to items like severities or priorities?
Answer:
Yes. The user performing mass changes must be assigned to the profile that
holds the Architect privilege (which may only be assigned
to one profile at a time, and never to console_manager.) Holders of the
architect prvilege will see an extra entry "Mass Change" in the Admin menu.
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Question:
ConsoleWorks LMF won't start, and there's a message "gethostbyname(localhost): 1"
Answer:
Most likely, your local machine cannot translate the name "localhost." If
the command "nslookup localhost" fails, please correct this situation. If
localhost translates normally, please contact TDi support so that we may
investigate.
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Question:
How do Extended Wildcards differ from Standard Wildcards?
Answer:
If two different input strings match the same Standard Wildcard string, the
resulting events are eligible for rollup. Different input strings that match
the same Extended Wildcard pattern will not be rolled up, but will become
another instance of the same event.
Hint: Extended wildcards perform approximately ten times faster than regular
expressions. If you need more capability than standard wildcards can provide,
check whether extended wildcards will suffice before moving on to regular
expressions.
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Question:
Why did I get a Syslog connector license along with WMI?
Answer:
WMI uses Syslog to transport data.
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TDi Customer Support is always interested in
improving this FAQ. If you cannot find what
you're looking for, or if you would like to
suggest a new article or improve an existing one,
please let us know.
Customer Support:
support@tditx.com (email)
800.695.1258 (telephone)