ConsoleWorks FAQ

Last Update: 3/28/2005


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 Are the NT Agent and the NT Client different components and if so, why do I need the NT Agent?
 Are there any mass event or mass console management tools available within ConsoleWorks?
 Are there any tools to make mass changes to items like severities or priorities?
 Can ConsoleWorks map the "Special" keys on a Sun keyboards?
 Can ConsoleWorks send a Stop + A (BREAK) to a managed Sun systems?
 Can I manage HSV controllers?
 Can I run ConsoleWorks on older versions of OpenVMS?
 Can I run CWTerm in secure mode, e.g., with SSL encryption?
 ConsoleWorks does not appear to be listening for SYSLOG messages (port 514). What's going on?
 Does ConsoleWorks perform any "heartbeat" functions?
 Does ConsoleWorks support SSL or SSH?
 Does ConsoleWorks work through proxy servers?
 How can I define hot keys in the Java terminal emulator?
 How can I do an expunge from the command line interface level?
 How can I monitor individual processes, jobs or other detailed aspects of my system with ConsoleWorks?
 How can I print a console's log file or save it to an editor or another file?
 How can I reset the default background image?
 How can I rename my ConsoleWorks invocation?
 How can I restrict groups of users so that they only see certain servers?
 How can I save a ConsoleWorks report on my PC or workstation?
 How can I send canned text to a console port?
 How can I send SNMP traps to management programs like HP OpenView?
 How can I tell when a monitored console has been powered off or its serial cable disconnected?
 How can I use different terminal emulators with different consoles on my Windows PC?
 How can I unlock a console that another user has locked?
 How can I use the decterm/xterm on my VMS or UNIX workstation instead of the Java Terminal Emulator that comes with ConsoleWorks?
 How can you move ConsoleWorks log files to another location?
 How do I add or remove a ConsoleWorks user?
 How do I check on action routines to see what the code is really doing?
 How do I configure ConsoleWorks to be fault tolerant?
 How do I connect to ConsoleWorks from OpenVMS and Netscape?
 How do I contact TECSys Development for ConsoleWorks support?
 How do I determine the pinouts for serial cables?
 How do I move ConsoleWorks to a new disk?
 How do I periodically clean up all ConsoleWorks events?
 How do I send a BREAK character?
 How do I set up ConsoleWorks licensing on different platforms?
 How do I set up ConsoleWorks to monitor Windows systems?
 How do I set up ConsoleWorks to use my favorite terminal emulator?
 How do I set up ConsoleWorks to use SSL under Solaris?
 How do I set up ConsoleWorks to receive SNMP traps on OpenVMS?
 How do I stop telnet sessions to my Cisco switches from timing out?
 How do I transfer ConsoleWorks log files to my PC or workstation without html encoding?
 How do I tell ConsoleWorks to use LAT as a connection protocol?
 How do I tell ConsoleWorks to use TELNET as a connection protocol?
 How do I use SSL between a Sun Solaris workstation and a Sun Solaris ConsoleWorks server?
 How is the Local Area Transport (LAT) integrated with ConsoleWorks?
 My Demo License has expired for Windows NT. How do I install a new license and get ConsoleWorks to run again?
 My ConsoleWorks system has gotten too big. How can I split it into 2 or more servers?
 My signing certificate for the telnet applet has expired. How do I fix this?
 My system time on OpenVMS is right but ConsoleWorks is an hour off. How do I fix this?
 Is LAT an integral part of OpenVMS and is it compatible with other operating systems like UNIX and Linux?
 Is there a way to bulk import system definitions and, if so, how do I do it?
 I've accidentally deleted the CONSOLE_MANAGER account. Now what do I do?
 I've created the .LIC files and placed them in the TDI_LICENSES directory yet ConsoleWorks still refuses to start. What's going on?
 Please explain in simple terms how the ConsoleWorks client piece fits into the picture for all platforms.
 Reflection settings. What settings do I use with CWTProx if I want to use Reflection by WRQ as my terminal emulator?
 We aren't using LAT yet continue to get CONWKRS_LATDOWN events. Is there some way we can turn off LAT related events?
 What ConsoleWorks server platforms are supported with ConsoleWorks V1.5?
 What are ConsoleWorks action routines and how do they work?
 What are my options for upgrading the SMC version of ConsoleWorks that came on the GS AlphaServers?
 What are the CWTerm commands?
 What are the logical names that affect OPCOM on OpenVMS?
 What are the recommended account quotas and limits for the ConsoleWorks account on OpenVMS?
 What are the right ways to properly shutdown a ConsoleWorks server?
 What Internet browsers work with ConsoleWorks?
 What is an Interserver Connector? How do I add one to ConsoleWorks?
 What is event rollup and how do I use it?
 What is the best way to manage ConsoleWorks event logs?
 What is new in ConsoleWorks V1.5?
 What is the best way to upgrade ConsoleWorks when using a Windows server?
 What kind of pattern matching is there in ConsoleWorks?
 What kind of failover or redundancies are available for ConsoleWorks servers?
 What parameters are passed to an action routine when an event occurs?
 What types of systems and devices does ConsoleWorks manage and which ones have optional scan files that I may purchase?
 When connecting to a console, I bring up the Java terminal emulator, press ENTER and see the message CONSOLE_MANAGER connecting to console with write access but nothing else happens. What's going on?
 When I bring up a second Java telnet session the first session disappears. What is happening?
 When I connect to a console, nothing happens. What could the problem be?
 When I reboot ConsoleWorks, it fails to connect to some of the consoles that were fine prior to the reboot. What is going on?
 Why are events taking a long time to show up when I know they have already happened?
 Why does ConsoleWorks lose a connection and then reconnect from time to time?
 Why doesn't pressing CTRL-X and other special characters work?
 Why doesn't the initial click on a column heading resort by that column?
 Why is my event time considerably different from real time?
 Why won't ConsoleWorks start?