ConsoleWorks 3.0 Frequently Asked Questions:

Automatic (and other) Actions

• My automatic action does not seem to be running each time an event occurrs.

Communications Issues

• How can I send multiple commands (or canned text) to a console?
• I've just created my first console. Nothing happens when I click the connection icon.
• I'm moving ConsoleWorks to another machine. Will a different IP address affect ConsoleWorks?

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General ConsoleWorks questions

• The bars that indicate the size of logfiles on the calendar pages have turned an unusual color.
• What settings are required of my web browser?
• Are there any tools to make mass changes to items like severities or priorities?

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License Issues

• Why am I getting an "Insufficient Connection Licenses" message? I'm sure I have enough connections.

Logging / Log File questions

• Can logging be moved back from the alternate to the primary logging directory without a shutdown?
• If I have log files in the alternate logging directory, must I move them to the primary directory for proper reporting?
• What ConsoleWorks Event is triggered if ConsoleWorks switches to the alternate logging directory?

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ConsoleWorks Performance Questions

• What are the recommended settings for telnet timeout on terminal servers?
• (OpenVMS): My CW server has performance issues because all of the event .info files go into the one folder and that directory file has become fragmented. What can I do?

Psuedo-Console Questions

• My Psuedo Console script is not working.

Configuring and troubleshooting Syslog consoles.

• My device/computer/router/bridge is sending out Syslog packets, but my syslog console does not see them.
• How can I check the basic functionality of the syslog listener? (Windows)

Upgrading to ConsoleWorks 3.0

• Where can I get ConsoleWorks 3.0?
• After installing ConsoleWorks 3.0, my default console_manager password no longer works.
• I'm seeing a message "No SNMP Commands Directory Specified in CWexports..."

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XML Import and Export.

• What must I watch for when moving XML data from one server platform to another?
• How can I use XML export/import to set each console to require exclusive connect?